While the Code of Ethics and Standards of Practice of the National Association establishes objective, enforceable ethical standards governing the professional conduct of REALTORS®, it does not address issues of courtesy or etiquette. Based on input from many sources, the Professional Conduct Working Group of the Professional Standards Committee developed the following list of professional courtesies for use by REALTORS® on a voluntary basis.  This list is not all-inclusive, and may be supplemented by local custom and practice.

Ethical Standards governing the professional conduct of REALTORS® 2014 REALTOR® Code of Ethics

What's the difference between an ethics complaint and arbitration request?
An ethics complaint charges that a REALTOR® or non-resident member has violated an Article(s) of the Code of Ethics. An arbitration request involves a controversy over entitlement to a monetary transaction (e.g., a commission).

Buying a house—or any real estate—is a big investment and a complex process.

If you’re not familiar with the myriad details and requirements involved in buying or selling property, it’s in your best interest to work with an experienced professional. When you choose a REALTOR®, you know you have one of the best real estate professionals available working for you.